What forms of payment are accepted for online purchases?
American Express, MasterCard, Visa and Discover are accepted. Online orders paid by credit card are processed and charged at the time the order is submitted online.
Can I order a product brochure?
Yes, submit your request from out contact us page to receive a free catalog
Are color chips or samples available?
Finish sample chips are available to purchase, write us to firstname.lastname@example.org
What is Quick Ship?
Quick ship items are in stock and shipped out the same day if ordered by 3 pm ET.
Are your products compliant with window safety standards?
When installed according to the instructions provided, all Drapery Hardware products are compliant to the ANSI 100.1 safety standards for window coverings.
What is your return policy?
- Returns must be returned in original package and be resalable as new.
- All returns made after 30 days from date of purchase, except for defective products, will be charged a minimum 25% restocking fee.
- Credit will be issued on merchandise only, not freight.
- Return shipping is the customer’s responsibility and should be sent prepaid. COD’s are not accepted.
- No returns on clearance or discontinued items or items ordered with custom or shimmer finishes.